Helping customers up and down the Oregon Coast free themselves from technological problems and stress. We are committed to providing kind, thorough technology support to everyone no matter their experience level or budget!1
Individual Support
$75+1 Ad-Hoc Technical Support Rates (30 minute minimum)
These services include resolving computer related issues, both software and hardware.
2 We support installation and troubleshooting for most peripherals including printers, scanners, and tablets. These services can be conducted at your home, we can pick up your device, or simply help you over the phone depending on the specific issue.
3 At scheduling we will discuss the issue and give an estimate of time to completion as well as any related travel costs.
Scheduled daytime appointments (Mon-Fri 8am-4pm) - $75/Hour
Emergency or evening/weekend times - $125/Hour
$150+1 Apple Ecosystem Health check
With the interconnectivity of Apple devices, sometimes one little thing can affect your whole world. This service consists of two visits, 1-2 weeks apart. This service is typically performed in home but other arrangements can be made if needed.
3 Households with more than 6 devices may require additional time. Evening and weekend rates apply.
First Appointment- up to 120 minutes - I will sit down with you and all your Apple products, answering questions, adjusting settings, resolving known issues, and examining them for as yet unknown issues.
Second Appointment - up to 60 minutes - We get back together 1-2 weeks after your initial visit to answer any questions that were forgotten or have come up since, and make adjustments based on how the device performed in the interim.
Business Support
Ad-hoc rates are the same as individuals, just because it's for business doesn't mean we need to charge more.
For businesses looking for affordable, long term ongoing IT solutions, service contracts are available. Service contracts come with monthly hours allotment as well as priority support. We know every small business is different and there is no one size fits all, so these contracts are negotiated on a case by case basis depending on the number of employees being supported. Outsourced IT solutions can be expensive (Check out our competitors here or here), our goal is to make it affordable while still providing top notch support. We can also provide support for your existing IT department, or be a backup for them when they are overwhelmed.
1 Our goal is to make support accessible to everyone. If our prices don't work with your budget, or if you don't have any budget to spend, we can try to work something out. Open to barter.
2 Replacement parts are purchased at client expense but we will ensure you get the correct product at the best price we can find and install it. If we cannot perform the repair, we will ensure you know the proper steps to get the device repaired if possible. NOTE: At this time we do not do screen repair/replacement.
3 For customers outside the Nehalem/Manzanita area, flat rate travel fees may apply if traveling to your site. Within Tillamook/Clatsop County these fees will be no more than $25 per trip.